Legal & Compliance
Privacy Policy
Reliable Cleaning Services, a division of The Reliable Group, is committed to protecting the privacy of our clients, facility managers, and business contacts. This policy explains how we collect, use, and safeguard your information in connection with our commercial cleaning services in Ontario.
Section 01
Who we are
Reliable Cleaning Services is a commercial cleaning and facility maintenance company based in Ontario, Canada, operating as a division of The Reliable Group. We provide janitorial, sanitation, and professional cleaning services to commercial facilities, healthcare environments, educational institutions, and industrial settings across Ontario.
For the purposes of applicable Canadian privacy legislation — including the Personal Information Protection and Electronic Documents Act (PIPEDA) — The Reliable Group acts as the responsible organization for the collection and handling of personal information under this division.
Section 02
What information we collect
We collect only the information necessary to deliver our services, manage our client relationships, and fulfill our legal and operational obligations. This may include:
Contact & account info
Name, job title, business name, email address, phone number, and mailing address of authorized contacts and facility managers.
Service & facilities data
Facility addresses, service schedules, access instructions, scope-of-work details, and any site-specific requirements provided to our team.
Communications
Records of inquiries, service requests, feedback, and communications made through our website, email, or phone.
Billing & transactions
Invoice records, payment history, and account standing. We do not store credit card or payment card data on our own systems.
Website usage data
IP address, browser type, pages visited, and general traffic data collected automatically when you visit our website.
Section 03
How we use your information
Your information is used only for legitimate business purposes directly tied to the delivery and improvement of our services:
- Scheduling, coordinating, and delivering cleaning services at your facility
- Preparing service quotes, contracts, and invoices
- Communicating with authorized facility contacts about service delivery, changes, or issues
- Responding to inquiries and managing ongoing client relationships
- Complying with applicable legal, health, and safety obligations in Ontario
- Sending relevant service updates or industry communications (you may opt out at any time)
We do not sell, rent, or trade your personal information to third parties for marketing or commercial purposes.
Section 04
Sharing your information
We may share your information with:
- Trusted service providers — such as CRM platforms, billing systems, or scheduling software — that support our internal operations and are bound by confidentiality obligations.
- Other divisions of The Reliable Group where relevant to a cross-divisional client relationship, and only with your awareness.
- Regulatory authorities when required by law or in response to a lawful request from a government or enforcement body in Ontario or Canada.
Any third party we engage is required to handle your information in a manner consistent with this policy and applicable Canadian law.
Section 05
Your rights
Under PIPEDA and applicable Ontario privacy standards, you have the right to:
To exercise any of these rights, contact us at the address listed below. We will respond within 30 days of receiving your request.
Section 06
Cookies and website tracking
Our website uses cookies and similar tracking technologies to understand how visitors interact with our content and to improve site performance. This includes first-party analytics cookies and, where applicable, cookies placed by advertising platforms such as Google Ads or Meta.
You can control cookie preferences through your browser settings at any time. Disabling cookies may affect some website functionality, but will not impact our ability to service your account.
We do not use cookies to identify individual visitors or to build personal profiles without consent.
Section 07
Contact us
If you have questions about this policy, wish to make a privacy request, or want to raise a concern, please reach out to:
The Reliable Group — Privacy
Ontario, Canada
privacy@thereliablegroup.ca
This policy may be updated periodically to reflect changes in our practices or applicable law. The effective date at the top of this page will reflect the most recent revision. Continued use of our services following any update constitutes acceptance of the revised policy.
