We offer a comprehensive range of professional cleaning services tailored to commercial, industrial, and institutional clients across Northern Ontario:

• Commercial Janitorial Services – Daily, weekly, or custom cleaning schedules for offices, retail spaces, and facilities
• Hood & Vent Cleaning – NFPA 96 compliant kitchen exhaust system cleaning
• Window Cleaning – Interior and exterior window cleaning for buildings of all sizes
• Biohazard Cleanup – Safe and discreet remediation services
• Green Cleaning – Environmentally responsible cleaning solutions
• Mould Inspection & Remediation – Professional assessment and removal
• Floor Care – Stripping, waxing, buffing, and maintenance
• Pressure Washing – Exterior building and surface cleaning

Yes, absolutely. We have extensive experience cleaning healthcare facilities, hospitals, clinics, schools, colleges, and universities. Our team is trained in infection control protocols and uses hospital-grade disinfectants appropriate for sensitive environments. We understand the unique cleaning requirements and compliance standards for these facilities and ensure thorough, safe, and reliable service.

NFPA 96 is the Standard for Ventilation Control and Fire Protection of Commercial Cooking Operations. It requires regular professional cleaning of kitchen exhaust systems to prevent grease buildup, which is a major fire hazard. Our certified technicians follow NFPA 96 guidelines to ensure your commercial kitchen is compliant, safe, and passes inspections. We provide documentation and service stickers after each cleaning to verify compliance.

Reliable Cleaning Services is proudly headquartered in Sudbury, with branch offices in Timmins and Sault Ste. Marie. We serve organizations throughout Northern Ontario, including communities in between and surrounding these key cities. If you're located in Northern Ontario and need professional cleaning services, contact us to confirm service availability in your area.

Yes. We have experience serving clients in more remote areas of Northern Ontario, including industrial sites, mining operations, and rural facilities. Travel and scheduling may be coordinated based on your location and service needs. Contact us to discuss your specific situation and we'll work with you to provide reliable service.

Our technicians are professionally trained and certified through recognized industry organizations:

• IWCA (International Window Cleaning Association) – Certified for safe, professional window cleaning
• PAC (Professional Association of Cleaners) – Industry-recognized training standards
• NFPA 96 Compliance Training – Specialized certification for kitchen exhaust cleaning
• WHMIS & Safety Training – Workplace Hazardous Materials Information System certification
• Ongoing Professional Development – Continuous training on new techniques, products, and safety protocols

Yes, Reliable Cleaning Services is fully insured and bonded. We carry comprehensive general liability insurance and workers' compensation coverage to protect both our clients and our employees. Our insurance certificates are available upon request and can be provided to your facility management or procurement department as needed.

We offer flexible scheduling to accommodate your business needs. Our teams can clean during regular business hours, after hours, overnight, or on weekends – whatever works best for your operations. Many of our clients prefer evening or overnight cleaning to minimize disruption. We'll work with you to create a customized schedule that fits your facility's requirements.

Yes, we provide emergency and rapid-response cleaning services for urgent situations such as biohazard incidents, flood cleanup, accident scenes, or any situation requiring immediate professional cleaning. Our emergency response team is available 24/7. Contact our office immediately if you have an emergency cleaning need, and we'll dispatch a team as quickly as possible.

Scheduling recurring services is easy. Contact us for a free consultation and site assessment. We'll discuss your facility's needs, walk through your space, and create a customized cleaning plan with a schedule that works for you – whether that's daily, weekly, bi-weekly, or monthly. Once we finalize your service agreement, we'll assign a dedicated team and begin service on your preferred start date.

Pricing varies based on several factors including the size of your facility, type of services required, frequency of cleaning, and specific needs of your space. We provide customized quotes tailored to your exact requirements. Contact us for a free, no-obligation estimate. After a brief consultation and site visit, we'll provide transparent pricing with no hidden fees.

Yes, we provide free, no-obligation estimates for all our services. We'll visit your facility, assess your cleaning needs, and provide a detailed quote. There's no pressure and no cost for the estimate. We believe in transparent pricing and want you to make an informed decision that's right for your organization.

We accept multiple payment methods for your convenience, including cheque, electronic funds transfer (EFT), and credit card payments. For recurring commercial contracts, we typically invoice monthly with net 30-day payment terms. We're happy to work with your accounting department to set up the most convenient payment arrangement for your organization.

Minimal preparation is needed. We recommend securing any sensitive documents or valuable items, and clearing work surfaces if possible to allow for thorough cleaning. For first-time services, ensure our team has access to the facility (keys, access codes, or building contact). We'll provide you with a checklist during our consultation. For ongoing services, your space can remain as-is – our team is experienced working around your business operations.

Yes, we bring all necessary professional-grade cleaning supplies, equipment, and products. Our teams arrive fully equipped with everything needed to complete your cleaning service. We use high-quality, effective cleaning solutions and maintain our equipment to the highest standards. If you have specific product preferences or requirements (such as green cleaning products), we're happy to accommodate those requests.

Yes. We offer green cleaning options using environmentally responsible, non-toxic cleaning products that are safe for people, pets, and the planet. Our standard cleaning products are also carefully selected for effectiveness and safety. We're committed to sustainability and can customize our product selection to meet your environmental goals or certification requirements (such as LEED standards).

Your satisfaction is our priority. If you're not completely satisfied with any aspect of our service, please contact us immediately. We'll return to address any concerns at no additional charge. We've built our reputation over 70+ years on delivering reliable, quality service, and we stand behind our work. Our goal is to exceed your expectations every time.

For routine janitorial services, we recommend contacting us at least 1-2 weeks in advance to ensure availability and proper scheduling. For specialized services like hood cleaning or window cleaning, 2-4 weeks notice is ideal. However, we understand that urgent needs arise – contact us anytime and we'll do our best to accommodate your timeline. For emergency services, we respond as quickly as possible, often same-day or next-day.

Since 1952, we've been a family-owned business built on integrity, reliability, and care. With over 70 years of experience serving Northern Ontario, we understand the unique needs of our region. We combine professional certifications, comprehensive insurance, trained technicians, and a genuine commitment to quality service. Our longevity speaks to our reputation – we've grown through referrals and long-term client relationships. When you choose Reliable, you're choosing a trusted partner who treats your facility as if it were our own.