Frequently Asked Questions

Find answers to common questions about our cleaning services, coverage areas, and what to expect when working with us.

  • Who is Reliable Cleaning Services?

    Reliable Cleaning Services is a professional cleaning partner for commercial and institutional facilities. From restaurants and commercial kitchens to care homes, hospitals, schools, offices, and industrial sites, we deliver reliable ongoing janitorial services and specialized cleaning solutions tailored to each environment.

  • What types of cleaning services does Reliable Cleaning Services provide?

    We offer a comprehensive range of professional cleaning services tailored to commercial, industrial, and institutional clients across Northern Ontario, including:


    Commercial Janitorial Services – Daily, weekly, or custom cleaning schedules for offices, retail spaces, and facilities in a wide range of sectors.


    Hood & Vent Cleaning – NFPA 96–compliant kitchen exhaust system cleaning.


    Window Cleaning – Interior and exterior window cleaning for buildings of all sizes, including drone-assisted cleaning for hard-to-reach areas.


    Biohazard Cleanup – Safe, discreet remediation services carried out by trained technicians.


    Green Cleaning – Environmentally responsible cleaning solutions that reduce chemical impact where possible.


    Mould Inspection & Remediation – Professional assessment, testing coordination (if required), and safe removal.


    Carpet, Floor Care & Specialty Cleaning – Stripping, waxing, buffing, and ongoing floor maintenance for a variety of surfaces.


    Request a quote.

  • Which industries do you work with?

    We work across a wide range of commercial, industrial, and institutional sectors, including:


    Healthcare facilities – hospitals, clinics, long-term care, and retirement homes


    Commercial kitchens – restaurants, cafeterias, and foodservice operations


    Educational institutions – schools, colleges, universities, and training centres


    Industrial sites – plants, warehouses, and manufacturing facilities


    Business and office buildings – corporate offices and multi-tenant spaces


    Public facilities – government buildings, community centres, and civic spaces


    Residential high-rises and condos – common areas and shared amenities


    Hospitality and tourism – hotels, resorts, and short-term accommodations

  • How do I request a quote?

    You can request a quote by:


    • Filling out the contact form on our website
    • Calling our office
    • Emailing our team directly

    We’ll ask you a few questions about your facility (size, type of space, current cleaning schedule, pain points) and then schedule a site visit if needed to provide an accurate quote.

  • How do I get started?

    Simple:

    1. Contact us via the website, phone, or email.
    2. Share a few details about your facility and needs.
    3. We’ll schedule a walkthrough (if needed) and prepare a proposal.
    4. Once approved, we set the start date, assign your cleaning team, and put your plan into action.
  • Do you provide specialized cleaning for healthcare facilities and educational institutions?

    Yes, absolutely. We have extensive experience cleaning healthcare facilities, hospitals, clinics, schools, colleges, and universities. Our team is trained in infection control protocols and uses hospital-grade disinfectants appropriate for sensitive environments. We understand the unique cleaning requirements and compliance standards for these facilities and ensure thorough, safe, and reliable service.

  • What areas do you serve in Northern Ontario?

    Reliable Cleaning Services is proudly headquartered in Sudbury, with branch offices in Timmins and Sault Ste. Marie. We serve organizations throughout Northern Ontario, including communities in between and surrounding these key cities. If you're located in Northern Ontario and need professional cleaning services, contact us to confirm service availability in your area.

  • Can you service remote or rural locations?

    Yes. We have experience serving clients in more remote areas of Northern Ontario, including industrial sites, mining operations, and rural facilities. Travel and scheduling may be coordinated based on your location and service needs. Contact us to discuss your specific situation and we'll work with you to provide reliable service.

  • What certifications and training do your technicians have?

    Our technicians are professionally trained and certified through recognized industry organizations:


    IWCA (International Window Cleaning Association) – Certified for safe, professional window cleaning

    PAC (Professional Association of Cleaners) – Industry-recognized training standards

    NFPA 96 Compliance Training – Specialized certification for kitchen exhaust cleaning

    WHMIS & Safety Training – Workplace Hazardous Materials Information System certification

    Ongoing Professional Development – Continuous training on new techniques, products, and safety protocols

  • What are your hours of operation? Can you clean after business hours?

    We offer flexible scheduling to accommodate your business needs. Our teams can clean during regular business hours, after hours, overnight, or on weekends – whatever works best for your operations. Many of our clients prefer evening or overnight cleaning to minimize disruption. We'll work with you to create a customized schedule that fits your facility's requirements.

  • How often can you clean my facility?

    We build schedules around your needs, including:

    • One-time deep cleans
    • Weekly, bi-weekly, or monthly services
    • Daily or multiple-times-per-day for high-traffic or high-risk environments

    We’ll work with you to design a schedule that fits your operations and budget.

  • Can you work outside of regular business hours?

    Absolutely. We regularly work evenings, nights, and weekends to minimize disruption to your staff, customers, residents, or patients. Let us know your ideal schedule and we’ll accommodate it whenever possible.

  • Do I need to provide any equipment or supplies?

    No. We provide all standard cleaning equipment and supplies. If your facility has specific requirements (e.g., preferred dispensers, branded consumables, or particular chemicals), we can work with what you supply or help you source what you need through our Reliable Maintenance Products divisions.

  • How do you screen and train your staff?

    Our team members are:

    • Carefully screened and reference-checked
    • Trained in cleaning procedures for different facility types
    • Educated on WHMIS, safety protocols, and proper use of chemicals and equipment
    • Monitored and supported by supervisors to ensure consistent quality

    For healthcare, foodservice, and high-risk environments, staff receive additional infection prevention and control training.

  • How do you ensure quality?

    We have a quality assurance process that can include:

    • Site inspections by supervisors
    • Checklists and cleaning schedules customized to your facility
    • Communication logbooks or digital reporting
    • Client feedback reviews and regular touch-base meetings

    If something isn’t right, we address it quickly.

  • Do you offer kitchen hood & vent cleaning?

    Yes. We provide complete hood and vent cleaning for restaurants, care homes, and commercial kitchens, including:

    • Degreasing of hoods, filters, and ductwork
    • Cleaning of exhaust fans where accessible
    • Before-and-after photo documentation
    • Service scheduling to align with fire code and insurance requirements
  • What is NFPA 96 compliance and why does it matter for kitchen hood cleaning?

    NFPA 96 is the Standard for Ventilation Control and Fire Protection of Commercial Cooking Operations. It requires regular professional cleaning of kitchen exhaust systems to prevent grease buildup, which is a major fire hazard. Our certified technicians follow NFPA 96 guidelines to ensure your commercial kitchen is compliant, safe, and passes inspections. We provide documentation and service stickers after each cleaning to verify compliance.

  • Do you clean windows?

    Yes. We provide interior and exterior window cleaning for offices, institutions, schools, healthcare facilities, and residential high-rises. Our services range from regular touch-ups to full building window cleaning.


    For hard-to-reach areas and taller buildings, we also offer drone-assisted window cleaning, helping improve safety and efficiency while maintaining a high-quality finish.

Still Have Questions?

Our team is here to help. Contact us for personalized assistance.

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