OUR COMMITMENT
Accessibility at Reliable
Reliable Cleaning Services are committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity, and we are committed to meeting the needs of people with disabilities in a timely manner by preventing and removing barriers to accessibility and by meeting the requirements of the Accessibility for Ontarians with Disabilities Act (AODA).
PLANS & POLICIES
Our accessibility documents
All of these are available in an accessible format, or with communication supports, on request. Tell us what format works for you and we will arrange it at no extra cost.
Accessible customer service
We welcome people with disabilities and their service animals and support persons at all of our locations. Our staff are trained to serve customers who use assistive devices. If an accessible service is temporarily unavailable, we post a notice at the location with the reason, how long we expect it to last, and any alternative.
Feedback
We want to hear about your experience with the accessibility of our services. You can give feedback in person at any of our offices, by phone, by email, or by mail. We will respond within 30 business days, in the same format you used unless you ask for another.
Phone
Employment
Reliable accommodates people with disabilities throughout the recruitment and selection process and during employment. If you need an accommodation at any stage, tell us and we will work with you to meet your needs.
Compliance report
Reliable files an Accessibility Compliance Report with the Ministry for Seniors and Accessibility every three years. Our most recent report is listed above; please request a copy using its document link.
